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Free shipping on all orders over 50$

    Returns

    Please note that we generally only offer full refunds & returns for defective and damaged items.

    Style, Size, and Photo Changes

    Once your order is placed, you agree and understand that it is a custom product that will immediately go into production and there is no window to make further changes.

    Address Changes

    If you need to change the shipping address, please send us an email with your order number, the current shipping address, and the address that you would like to change it to. We can change the address up until your order leaves our facility!

    Damaged/Misprinted Items

    If the product arrives defective, we will reprint the item and resend it free of charge. Please contact us here with a picture of your item and order number. We will reprint your item and ship it to you within seven business days.

     

    Damaged/Misprinted Items can only be replaced within 3 months from your original order date. After this 3 month period, shapelista is not responsible for replacing any damaged or misprinted items.

    Please note that whatever design, size, color, and image you upload will be printed on your item. If the incorrect size, color, or image is selected and sent out to you, shapelista is not responsible for replacing these items.

    Product Image Disclaimer

    Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual color of the merchandise due to changes in screen resolution. Please contact us with any questions about the color, material, or size of an item before purchasing.

    Lost Packages

    If your package appears to be lost in transit, we are more than happy to replace the package and ensure your order makes its way to you. If you do not want the package to be replaced, we must wait 14 days before refunding the order in the event that the package finds its way to you and is delivered. Our Customer Service Team will be sure to check in on your order periodically throughout the two weeks to track its progress and provide accurate updates.

    Cancellations/Returns

    If you would like to cancel your order, you must do so within 3 hours of placing your order due to our 1-day production turn around. If cancelled within the allotted time frame, you will receive a full refund. Since your personalized products are one-of-a-kind and made just for you, a $9 customization fee per item is included in your purchase. If you need to cancel your order more than 3 hours after purchase, we will refund the entire cost of your item, less the $9 customization fee.

    If you are unhappy with your products received, please email us at info@shapelista.com to discuss your issue with our customer service team to determine a proper solution.

    WE DONOT COVER ANY COSTS FOR SHIPPING FEES
    THE CUSTOMER WILL HAVE TO BEAR THE SHIPPING FEE FOR RETURNS

    Free Shipping

    Enjoy the convenience of free shipping! Shop with us and have your purchases delivered directly to your door at no additional cost. Experience hassle-free shopping today!

    Easy Returns

    Worry-free shopping! If you are not completely satisfied with your purchase, you can take advantage of our Return Policy. Simply return your items within a specified period for a hassle-free refund or exchange.

    30-Day Money Back Guarantee

    Buy with confidence! We stand behind our products with a 30-day money back guarantee. If you are not completely satisfied with your purchase, we will refund your money in full, no questions asked. Your satisfaction is our top priority!